Customer Service

TERMS & CONDITIONS

OVERVIEW

These terms and conditions govern the use of the WSport Website. By accessing this Website and/or placing an order, you agree to abide by the following terms and conditions. If you do not agree with these terms and conditions, please refrain from using or accessing this Website.

Making A Purchase

Purchasing from WSport is simple. Browse our online store, add desired items to your shopping cart, and then proceed to ‘Checkout’ to provide the necessary details for order completion.

  • We accept payment via debit, credit, and American Express cards. Payments for ordered or back-ordered items are collected upfront. Special order items are also charged to reserve them pending arrival in our goods department. Rest assured, all transactions where card details are obtained are 100% secure.
  • Upon order confirmation, we consider it an ‘Offer to Buy’. Payment is collected as a deposit until shipping is initiated, indicating acceptance of your order and establishing a contract between us. This provision safeguards against pricing errors or unforeseen supply issues. In the event of a price change or availability issue, we will promptly contact you for approval. Orders may be split-shipped at our discretion.
  • Changes to orders must be requested via email and are subject to terms and conditions. We’ll strive to accommodate changes whenever feasible, but certain conditions may limit adjustments, particularly for unshipped or back ordered items.
  • For first-time orders with an alternative delivery address, additional verification may be necessary. Work addresses require business details, while private addresses need verification via a landline and proof of identity.
  • Order cancellations are subject to review per our terms & conditions. Eligibility for cancellation will be communicated upon receipt of your request.
  • Custom fitted orders, or special requests cannot be cancelled post-payment, as they constitute a binding agreement.

Delivery Information

We aim to dispatch all products within 24 hours, contingent upon stock availability. Delivery charges constitute a separate contractual agreement detailed during the order process.

  • Third-party collections can be arranged upon request.
  • Initial orders to alternative addresses require thorough transaction matching and verification.
  • Weekday dispatches occur excluding bank holidays.
  • Orders placed before 1:00 PM on Fridays with Next Working Day service will arrive on Monday.
  • Weekend orders with Next Working Day service will arrive on Tuesday.
  • Special delivery instructions provided by customers are optional and assumed at their risk.

Delivery Schedule

In cases of failed delivery, the courier will attempt alternate delivery methods, including neighbour delivery. Unsuccessful attempts may lead to parcel return and additional charges for redelivery.

  • Parcel refusals incur courier dispatch and return fees.
  • Orders cancelled due to missed deadlines post-failed delivery are subject to courier shipping costs.
  • Damaged or tampered parcels must be reported upon delivery.
  • Any shortages or damages must be reported within 48 hours.

Back Orders

If any issues arise with your order, we’ll promptly contact you to discuss alternative options and ensure a satisfactory resolution.

  • We can ship available goods while holding out-of-stock items for later shipment.
  • Split shipping requests are limited to two deliveries.
  • Orders may be processed with available items, with the option to cancel out-of-stock items.

Returns Policy

Our Return Policy allows for item returns within 21 days for exchange, credit note, or refund via our online portal.

  • In-person returns without contacting the returns department may experience delays in resolution.
  • Returned items must be in original condition with all labels attached and in original packaging.
  • Items with odours will not be accepted.
  • Resalable condition returns are the responsibility of the customer.

 

Conditions for Refunds, Credit Notes, or Exchanges

  • Returns are accepted within 21 days from receipt of the order.
  • Login to the return portal to initiate returns.
  • Policies apply to the original purchase and price paid.
  • Used or damaged items will be rejected.
  • Postal charges are the customer’s responsibility.
  • Refunds are issued to the original payment method.

 

Faulty Goods

  • Faulty items within 60 days are eligible for replacement at no cost.
  • Items reported faulty after 60 days may incur return costs.
  • Follow instructions for faulty clothing or apparel.
  • Report faulty items within 7 days.

 

Tax Charges

  • Our prices include VAT; exemptions apply based on residency.
  • VAT exemptions are available for qualifying residents.
  • EU VAT numbers can be validated for VAT refunds.

CONTACT US

Browse through our carefully curated assortment of golf accessories, tailored to enhance your game and elevate your style on the fairway. From cutting-edge gadgets to fashionable extras, find everything you need to perfect your performance and make a statement on the course.

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